20 working days
to return your items from the day you receive your order.
CUSTOMER CARE
Returns Policy
You have 20 working days to return your items. Use our online Returns Portal to send them back, or visit a Funky Buddha store directly.
Start your return
Returns at a glance
Your first return is free
for each order within Greece, via BOX NOW or Courier Center, for a refund or replacement.
Refund or replacement
Choose the option that works for you.
€6.60 for each further return
under the same original order, via BOX NOW or Courier Center. In-store exchanges are always free.
How to return your items
The steps below apply to returns via BOX NOW or Courier Center. For an in-store exchange, visit the store directly.
Find your order
Open our online Returns Portal and find your order.
Select items and a reason
Select the items you would like to return and the reason for returning them.
Choose a refund or replacement
Choose a refund or replace your item with another product, colour or size.
Choose how to send it back
Select BOX NOW or Courier Center and submit your request. Follow the instructions you receive.
Choose how to send your parcel
BOX NOW
Drop off your parcel at a convenient BOX NOW locker. After submitting your request, you will receive an email or message with your shipment number and drop-off instructions.
Courier Center
Choose collection from your address. Courier Center will collect your parcel on the next working day. Check the collection address in the Returns Portal and update it if needed.
Return to a store
Visit a convenient Funky Buddha store directly, without submitting a return request online. Attica stores are excluded.
- You can exchange your item or receive a store credit voucher.
- The voucher is valid for up to 6 months from its issue date and can be redeemed only at the store that issued it. Vouchers are neither issued nor accepted at Attica stores and cannot be redeemed at funky-buddha.com.
- In-store exchanges are always free, even if you have already returned items from the same order.
- The same 20-working-day deadline and item condition and product category requirements apply.
Please note: Physical stores cannot issue refunds for online orders.
Refund or replacement?
Refund
- Your refund is issued to the original payment method.
- For cash on delivery orders, refunds are made by bank transfer. Enter your IBAN, bank name and account holder’s full name in the Returns Portal.
- Processing takes up to 10 working days from the date you submit your return request.
- Original shipping and cash on delivery fees are not refunded.
Replacement
- You can replace an item with another product, colour or size.
- Search for your new item by SKU or product name in the Returns Portal.
- Replacements are based on the original purchase price.
- If your chosen item is unavailable, Customer Support will contact you to arrange a refund or help you choose another item.
- Processing takes up to 10 working days from the date you submit your request.
What you need to know
Return conditions
You can return your items within 20 working days of receiving your order. Items must be in perfect condition, unworn and unwashed, with all original tags attached. Pack them carefully before sending them back.
For returns via BOX NOW or Courier Center, submit a request through the online Returns Portal. No printed form is needed inside the parcel. For an in-store exchange, visit the store directly without a portal request.
When does the €6.60 charge apply?
For returns via BOX NOW or Courier Center, the first return for each order within Greece is free, whether you choose a refund or replacement. Each further return under the same original order costs €6.60, including returns of replacement items.
In-store exchanges are always free, regardless of any previous returns under the same order.
Items excluded from returns
For hygiene reasons, underwear and socks cannot be returned or exchanged. Fragrances are accepted only if sealed and in their original packaging.
Faulty or incorrect items
If you received a faulty item or a different item from the one you ordered, start a request through the online Returns Portal and select the relevant reason. You may be asked to provide photos. Customer Support will guide you through the next steps.
Gift orders
Gift orders with a delivery address that differs from the billing address are excluded from refunds. You can choose a replacement product, colour or size.
Purchases made with a gift card
If you used a gift card for your purchase, the amount covered by the gift card cannot be refunded in cash. You can use that value for a replacement product, colour or size.
Order cancellations
If your order is cancelled at your request or because an item is out of stock, your refund is processed within 14 working days of the cancellation date.