FAQ

1. Ho do I place an order?

To place an order, follow these steps:

  1. Select the products you are interested in and add them to your cart.
  2. You will see a green display banner on the top for each item added to your cart. To proceed, click the cart icon and choose "PROCEED TO CHECKOUT" or "GO TO CART."
  3. You can either log into your account or check out as a guest.
  4. Fill in the required shipping details, select the delivery method, and click "NEXT."
  5. Choose the payment method and complete your order.

2. How can I confirm my order?

Upon submitting your order, you will receive a confirmation email. Please check your junk folder as well. If you do not receive the email, please contact our customer service.


3. Can I place an order via phone?

Yes, you can place your order by calling our phone number: +30 211 9555555. Our call center operates Monday to Sunday from 09:00 to 21:00.


4. Can I cancel my order?
Yes, you can cancel your order if its status allows for cancellation. To cancel your order, please contact our customer service.


5. Can I add or remove a product from my order?

You can add or remove products from your order as long as its status allows for modifications. This means you can make changes before your order is processed by our logistics department. To make changes to your order, please contact our customer service via phone at +30 211 9555555 (Monday to Sunday, 09:00 - 21:00) or via email at eshop@funky-buddha.com.


6. How long does it take to receive my order?

All orders are shipped within 2-4 working days. Inaccessible areas may require 4-7 working days for delivery. Delivery dates are from Monday to Friday, 9:00 a.m. to 17:00 p.m. for Athens. For the rest of Greece, delivery hours depend on the working hours of the local courier store.


Important Note:

- Orders filled before 1 p.m. will be processed on the same day.

- Orders filled after 1 p.m. will be processed on the next business day.

- Orders filled on Friday after 1 p.m. (Greek local time) and throughout the weekend will be processed on Monday.


Your shipment may be delayed due to the following reasons:

- The product is out of stock: In such cases, we will contact you to suggest a similar product or inquire whether you want your order to be delivered without this product.

- Extreme weather conditions, strikes, or force majeure events that may affect the transfer and delivery of your shipment.

- Problems related to your shipment, such as product or payment issues, when communication becomes impossible due to outdated registered details.


7. What is your return policy?
You can find information about our return policy here.

8. Are there any charges for returns?
Returns to funky-buddha.com are free of charge if you choose to return the products via Geniki Taxydromiki courier company. If you return the products via any other carrier, you will be responsible for the relevant courier cost.

9. How do I know if you have received my return?
To track your return, please visit https://www.taxydromiki.com/track and enter the tracking number found on your voucher.

 

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